Terms of Service

These Terms govern the use of the Birinchi Shop website (birinchishop.uz) and of its services for customers, including ordering through AI assistants such as ChatGPT or Claude that connect to our store server. They are an English summary of our public offer agreement in Uzbek (Ommaviy oferta shartnomasi). If the two versions differ, the Uzbek version prevails.

1. Who we are

Birinchi Shop is operated by a sole proprietor registered in the Republic of Uzbekistan ("we", "us"). We provide an intermediary service: we receive a customer's order, confirm it by phone and pass it to the partner who sells and delivers the product (a trading platform, an affiliate network or a seller company, the "Seller"). We do not manufacture, store or deliver the products ourselves. The intermediary service is free for customers.

Partners who promote products through the Birinchi Shop affiliate program are governed by a separate partner agreement.

2. Who can order

• Orders are accepted from individuals aged 18 or older with a mobile phone number in Uzbekistan.
• Products are delivered only within the Republic of Uzbekistan (all regions).
• No account or registration is needed to order.

3. How an order is placed and confirmed

• To order, the customer provides a name, an Uzbekistan mobile phone number and the delivery region, on the website or through an AI assistant.
• A submitted request is not yet a confirmed order. An operator phones the customer to confirm the product, variant, final price, delivery fee and address. The order is confirmed only after this call.
• If the operator cannot reach the customer after three attempts, the request is cancelled.
• We may decline a request if the product is out of stock, delivery to the region is not possible, or the request contains clearly false data.

4. Orders through AI assistants

• An AI assistant connected to our store server can search products, show prices and place an order request on the customer's behalf. It may do so only after the customer has explicitly confirmed the product, the variant, the total amount and the phone number. In our store view inside the chat, the request is sent only when the customer presses the confirmation button. In ChatGPT the order is completed on our website: the assistant shows the product and links to its page on birinchishop.uz, where the customer enters the order details.
• Every request placed through an AI assistant goes through the same operator phone confirmation described in Section 3. No money is taken through the assistant.
• You must not use an AI assistant or any automated means to place orders for other people without their consent, to place test or fake orders, or to submit numbers that are not yours.
• To prevent abuse we limit the number of requests per connection and per phone number. Requests that look automated or fake may be rejected.
• The AI assistant is provided by a third party (for example OpenAI or Anthropic). Its answers are generated by that service; the binding information about a product and price is what the operator confirms on the phone.

5. Prices and payment

• Prices on the website and in AI assistants are for information. The final price is confirmed by the operator. If the Seller changes the price, the operator tells the customer in advance and the customer may cancel at no cost.
• Payment is made on delivery, when the customer receives the product from the courier. No prepayment is required.
• Payment methods (cash, bank card, Payme or Click) depend on the Seller and the courier service and are confirmed by the operator. Payment is made to the Seller or its courier service; we do not receive payment for products.
• The total consists of the product price and the delivery fee.

6. Delivery

• Delivery is performed by the Seller or its courier service to all regions of Uzbekistan, usually within 1–3 working days after confirmation. Remote areas may take longer.
• The standard delivery fee is 30,000 UZS, added to the product price. It may differ for some regions or products; the final amount is confirmed by the operator.
• The customer may inspect the product before accepting it, in line with the Seller's rules.

7. Cancellation

• The customer can cancel a request at any time before the operator confirms it, without giving a reason and at no cost.
• After confirmation, cancellation follows the Seller's rules; we help the customer contact the Seller.
• We may cancel an order if the customer cannot be reached, the product is out of stock, delivery is not possible, or the order is fake or abusive. We may restrict service to customers who repeatedly order and refuse to accept without reason.

8. Returns and exchanges

Returns and exchanges are handled by the Seller under its return policy. Your rights under the Law of the Republic of Uzbekistan "On Protection of Consumer Rights" are not limited by these Terms and apply against the Seller. On request we share the order information we hold and help resolve the issue with the Seller; the final decision belongs to the Seller.

9. Liability

We are responsible for providing the intermediary service properly. As we are not the seller, we are not responsible for the quality, completeness or condition of products, delivery delays, wrong items delivered, or the Seller's warranty and return decisions; these are the Seller's responsibility. The customer is responsible for the accuracy of the data provided and for accepting and paying for a confirmed order.

10. Personal data

We process the customer's name, phone number and delivery region to confirm and fulfil the order, and share them with the Seller and the delivery service only to the extent needed. Details, including how AI-assistant orders are handled, are in our Privacy Policy.

11. Intellectual property

Website texts, design, logo and name belong to us or to their respective owners. Product photos and descriptions come from Sellers and belong to their owners. Commercial use of our materials without written permission is not allowed.

12. Disputes and governing law

These Terms are governed by the laws of the Republic of Uzbekistan. Disputes are first resolved by negotiation; complaints are reviewed within 10 working days. Unresolved disputes are settled in court under the laws of Uzbekistan.

13. Changes

We may update these Terms. The new version applies from publication on this page and does not affect orders confirmed earlier.

14. Contact

Support: Telegram @birinchishop_support · Website: birinchishop.uz